WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation® for Contact Centers, Announced That It Has Been Awarded a 4th Patent

The WorkFlex mobile app with gamification capability

This latest innovation enables companies to convert schedule-change empowerment into a powerful next generation currency

In 2016, WorkFlex Solutions announced a patent for real-time, automated, intelligent self-scheduling (USPTO #9,280,754) that empowers employees with the flexibility to change their schedule while ensuring that each change actually helps optimize staffing levels. This new patent (USPTO # 9,679,265), expands the power of real-time, intelligent self-scheduling by automatically empowering employees with the ability to earn incentive points for selecting hard-to-fill time slots and redeem incentive points to increase their scheduling flexibility.

According to a recent member survey by the Society of Workforce Planning Professionals (SWPP), over a third of companies say their employees would take a pay-cut in return for schedule-change empowerment, and that schedule-change empowerment would improve recruiting success more than a starting wage increase.

“The award of this patent underscores the true uniqueness of WorkFlex Intelligent Intraday Automation® technology,” said Larry Schwartz, CEO WorkFlex Solutions. “The WorkFlex intelligent mobile app has enabled companies to provide employees with the anywhere/anytime schedule-change empowerment they really want by, in effect, transforming them into active workforce management partners. This latest innovation enables companies to convert schedule-change empowerment into a powerful “next generation currency” to improve employee recruiting and retention success within an increasingly Millennial-centric next generation workforce.”

“Integrating incentives with schedule-change empowerment takes the…

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